FAQ

Can I cancel an order after I've made a purchase on your website? - You can.

We offer immediate cancellations up to a limit of 48 hours after purchase - so if you change your mind within that time - simply send us a message and we'll refund and cancel you in full as soon as we get your request.

How do I exchange or return an item? - Our Guarantee has you covered.

Our return policy lasts 90 days beginning when our package is delivered to your address.

We will accept any returns for all undamaged items within 90 days to guarantee customer expectations and ensure the satisfaction of your purchases.

We're confident our premium products will meet or exceed your expectations but if you want to make a return - please contact our support team at hello@misslashy.com and we will respond within 36 hours to assist with the whole process.


What types of payment do you accept? - All Standard Payments.

We accept all payments by Visa, Mastercard, American Express.


What are your shipping options? - We Ship Worldwide.

Currently, we can only offer one standard international shipping option. Please check our shipping page for more detailed information on shipping times by zone.

What if the product I ordered arrives broken or damaged? - We'll send another one.

We'll send another one free of charge in case that it does. We take great care in selecting the shipping carriers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you: hello@misslashy.com

Where do you ship from? - Multiple warehouses established on 3 continents.

Primarily we ship out from fulfillment centers in the United States, the United Kingdom, Eastern Asia, Germany, Italy, Poland, Spain, Belgium, France. If the product you've purchased is out of stock in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.


Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless of how far they go, but please allow up to 5 days for processing each order.